Help and FAQs

Getting started

  • What is Bio Concepts Engage?

  • What is the difference between Bio Concepts Engage and the Education Centre

  • What does the Engage Membership include?

  • Who is the Engage team?

Billing & payments

  • What does Engage cost?

  • How do I purchase an Engage membership?

  • How do I start my free trial?

  • Can I pause my Premium Engage Access?

  • How do I cancel my Engage membership?

  • Can I get a refund for my Engage Membership payment?

  • How do I update my payment method?

  • How do I view my billing history and receipts?

  • What happens if my credit card expires?

  • What happens if my payment fails?

  • Can I purchase individual webinars?

Managing your account

  • Resetting my password

  • Why can’t I log in to my account?

  • How do I change my email address?

  • What should I add to my Engage profile?

  • How do I subscribe to email notifications?

Navigating Engage webinars

  • How do I find a webinar to watch?

  • How do I find webinars that I have watched?

  • How do I save webinars for later?

  • How do I access additional webinar material?

  • How do I get my CPE certificate?

  • Can I watch webinars if I don’t have Premium Access?


  • How do I get a student discount?

Technical issues

  • Why aren’t my videos playing?

  • Why are my videos blurry?

  • How can I get in touch with Bio Concepts Engage?

Personalise content

  • How do I select the content I want to follow?

  • Can I edit my personalisation?